Speakers: Pavel Sandoval, Nylas | Sanjiv Karani, Kroger | Roland Gossage, GroupBy Inc |
Sunanda Parthasarathy, CVS
As consumers spend more of their time shopping online rather than in-store, AI provides opportunities or
retailers to craft an enhanced customer experience and a seamless customer journey across platforms and
touchpoints. Conversational AI, personalized product and content recommendations, shopping assistants and
omnichannel experiences promise increased value to customers. Despite these advancements, building and
implementing AI software in e-commerce is wrought with difficulty. This panel will gather e-commerce leaders
to discuss the latest and greatest trends and use cases for AI in e-commerce.